Some of the most common questions when using our courier services and air freight services are listed here. If you cannot find and answer to your question, please contact us so we can help you solve your problem.
Where can I send alcoholic beverages?
Please check with our customer service as each country has individual requirements and restrictions.
What does 'free domicile/DDP' mean?
A term where a consignment is delivered and the receiver does not pay any charges. This often happens when a product sample is sent and any additional charges such as customs duties and taxes are paid by the sender. This is an internationally recognised term of trade stating that all customs duties and taxes incurred on a dutiable item will be billed to and paid by the sender/shipper. To take advantage of this service, the connote should be marked by ticking the appropriate box or writing Free Domicile/DDP clearly on the consignment note. An accompanying customs declaration and commercial invoice must also state this terminology. If the receiver is to pay the duties and taxes, the request is invalidated. Jet Worldwide recommends that you advise the receiver of these arrangements prior to shipping to avoid any delays or problems.
Why are CDs/DVDs (computer disc/digital versatile disc) considered as non-documents?
Customs services in some countries list these items as dutiable because information other than word documentation can be stored e.g. video movies, music and photos.
What is a censorship board?
Most countries have a censorship board which monitors and randomly stops for inspection, the shipment of CDs, videos, DVDs, computer disks, magazines, books or other related visual material. These kinds of shipments may contain pornographic or culturally offensive materials and as such are stopped from entering their countries. The censorship board can delay items for a period of one or up to six weeks.
Why do I need to list everything that I am sending?
When sending goods that are not considered documents, each item needs to be listed. Please see a copy of our guidelines and customs declaration form to see what is required. Jet Worldwide recommends that you complete all necessary paperwork for all your packages to help prevent delays or problems arising with your shipment.
D x W x H (cms) divided by 5000 = Weight (kgs)
Example: 40 X 20 X 30 = 24000, divided by 5000 = 4.8 kgs
D x W x H (cms) divided by 4000 = Weight (kgs)
Example: 40 X 20 X 30 = 24000, divided by 4000 = 6 kgs
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What is the difference between standard and restricted shipping commodities?
Many countries have different requirements and regulations. The following is a guide only. Please contact our customer service for further information.
Restricted - Not Acceptable
Any items that may be notified by the customs services as unacceptable. This list may change periodically and without notice.
Partly Prohibited or Restricted - May be Acceptable