Priority Service

When your shipment is urgent or valuable, you will have peace of mind knowing that our Priority Service is there to oversee the delivery from start to finish.

When you select our Priority Service, a member of our customer service team will be assigned the responsibility of monitoring your express courier shipments, your international air freight and your domestic freight through every stage of its delivery. They will actively check that your shipment passes through each phase of the delivery process according to the expected schedule and if a problem develops, they are there to act immediately to rectify the situation.

No matter what air freight or courier services company you use, there are many reasons why the delivery of a shipment might be delayed - flight delays, customs issues or regional problems are just a few. Even though some of these problems may be beyond our control, knowing that a problem has occurred, or is likely to occur, means that our customer service staff can implement contingencies in our courier services and international freight services to ensure that your shipment reaches its destination in the fastest possible time.

Such contingencies may include providing additional customs documentation to overcome customs delays or rerouting consignments around potential problem areas. And if a problem should arise, you will be informed every step of the way.

When your shipment does reach its destination, you will be contacted personally by one of our friendly customer service team who will provide the proof of delivery details which will include the name of the person who accepted the shipment and the date and time it was delivered.

For Peace of Mind

Whether you use one of our international or domestic express couriers, our international air freight or our overnight domestic freight services, ask us to make your shipment a Priority and we will take care of it from departure to destination. Get in touch with our friendly customer service team today for more information.